Help
Email theitgroupapps@gmail.com with your order number. A person answers, usually the same day and always within two working days.
The usual things
Something I kept is faulty
Tell us within 30 days at theitgroupapps@gmail.com with your order number and a photo. You bought it from the shop, and we will sort the refund or replacement out with them.
I was charged the wrong amount
Open the order in the app — it lists every line: what you kept, delivery, the service fee, anything that went back, and any extra minutes. If it still looks wrong, reply to us from the order and a person will look at it.
Money is still held on my card
When the door closes we take only what you kept and release the rest the same second. Your bank decides how fast that shows up — usually the same day, sometimes up to ten working days. If it has been longer, tell us.
Nobody came to the door
Then the order was never handed over, and only the trip is charged. If a rider marked it that way and you were in, tell us — we can see the whole timeline of the order.
I need longer than five minutes at the door
Turn it on in the app under your details and every rider will give you fifteen minutes free instead. You never have to explain, and it costs you nothing.
I want to stop riding / close my shop
Email us and we will take you off. Orders already in flight have to finish first.
Anything else
theitgroupapps@gmail.com. To delete your account, see deleting your account.